Hmis2 and Our Responsible Gaming Commitment
At hmis2, we believe online entertainment should be fun, safe, and in control. This page provides guides, self-exclusion tools, and support to help you play responsibly.
Gaming is entertainment — not a source of income. Set your limits and enjoy a healthy experience.
Our Policy on Healthy Gaming
Hmis2 takes a serious and responsible approach to all users on our platform in Malaysia. We recognise that online gaming can be an enjoyable experience when done in a controlled manner, but it can also carry risks if not managed properly.
Our commitment is to provide a transparent, safe gaming environment that supports user well-being. We do not encourage excessive play and always ensure our users have access to the information and tools they need to make informed decisions.
Responsible gaming means understanding the risks, setting realistic limits, and always prioritising your daily needs — including finances, family, and health — above online entertainment.
Recognise the Signs of Risky Behaviour
It's important to recognise the early warning signs of potentially problematic gaming behaviour. The sooner you notice them, the easier it is to take the right steps. Watch out for the following signs:
Playing longer than intended, or finding it difficult to stop even after setting a time limit.
Attempting to recover lost money by continuing to play or increasing bets beyond the original budget.
Gaming is beginning to interfere with family time, work, or important daily responsibilities.
Using money meant for essentials such as food, rent, or bills to fund betting activity.
If you recognise any of the signs above in yourself, it's time to take a break and seek support. Remember, there is no shame in asking for help.
How to Set Realistic Time and Budget Limits
One of the best practices in responsible gaming is to set your limits before you start playing — not after. These limits act as personal guidelines to help you stay within a safe zone.
Budget limit: Decide on the maximum amount in MYR you are willing to spend in a single session or over a week. Treat this amount as a cost of entertainment — not an investment.
Time limit: Set a specific time limit for each gaming session. Use your smartphone's timer as a reminder. When time is up, stop — no exceptions.
Loss limit: Decide on the maximum loss amount you can accept before stopping for the day. This discipline protects you from making irrational decisions when emotions are running high.
Self-Exclusion Controls Available at hmis2
Hmis2 offers several self-exclusion control options that you can access at any time through your account settings. These tools are designed to help you stay in full control of your gaming activity.
Set daily, weekly, or monthly deposit limits in MYR to automatically control the amount of funds entering your account.
Take a temporary break from the platform for a few days or weeks whenever you feel you need one. Your account will be reactivated automatically once the period ends.
If you need a longer break, you can apply for a self-exclusion for an extended period by contacting the hmis2 support team.
To activate any of the self-exclusion controls above, please contact our support team at [email protected] or visit FAQ page for more information.
Minor Protection
Hmis2 takes the protection of minors very seriously. Our platform is strictly for individuals who have reached the legal age requirement under Malaysian law. We apply an age verification process during registration to ensure compliance.
If you are a parent or guardian, we encourage you to take the following steps to ensure that minors in your care cannot access online betting platforms:
- Use parental control software on shared devices to block access to betting websites.
- Do not share your login credentials or payment details with anyone, including family members.
- Keep your personal devices secure and use strong passwords.
- Have open conversations with your children about the risks and responsibilities associated with online gambling.
If you suspect that a minor has accessed your account, please contact the hmis2 team immediately so that the appropriate action can be taken.
Life Balance & Professional Support Resources
Online gaming should be a small part of your life — not the main focus. hmis2 encourages all users to maintain a healthy balance between online entertainment and other aspects of life, such as family time, leisure, work, and social interaction.
If you find that gaming is putting a strain on your life or your relationships with loved ones, that's a sign you need additional support. Don't hesitate to reach out — seeking help is a sign of strength, not weakness.
If you or someone you know needs help with a gambling addiction, professional support resources are available in Malaysia. Don't wait until things get worse — the first step is the most important one.
For account-related support at hmis2, contact us at [email protected]. We're here to help you activate self-exclusion controls or discuss the options available to you.
Play Smart, Enjoy Safely
If you have any questions about self-exclusion controls or how to use the tools provided by hmis2, our team is here to help.